Zoom has announced the end of life for the Zoom app for Polycom Trio 8800 & 8500 phones. The last update for the Polycom Trio 8800 & 8500 will be pushed in March 2023. Why is this important? If you are using Polycom Trio phones as part of your Zoom Room set up, Zoom will end support on these phones as of March 2023, and it is likely that Trio 8800s will stop working as Zoom controllers after the first major security or feature update of Zoom after March 2023.

The only way to ensure your Zoom Rooms continue to work as expected is to upgrade your Polycom phone to the Polycom Trio C60, the newest Zoom Room certified model of the series. We recommend you plan to upgrade sooner rather than later and avoid any issues with availability or functionality.

We are reaching out to Hybridge clients with Zoom Rooms controlled by a Trio 8800 to schedule replacement. If you have any questions or concerns, or would like a new Zoom room, please contact us at info at Hybridge.com and we will be glad to help.

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